Terms & Conditions and Privacy Policy
Last updated: 06/02/2025
Terms & Conditions
Welcome to TheOtherLife.co.uk. By using our website and booking our services, you agree to the following terms:
Services: We provide authentic countryside Thai experience packages including accommodation, local tours, meals, and transportation as described on our website. Flights to and from Thailand are not included and are the responsibility of the customer.
Booking & Payments:
To confirm your stay at The Other Life Fruit Farm, a non-refundable deposit of £100 is required to confirm your booking. The remaining balance will be due before your arrival. This secures your preferred dates and allows us to begin preparations for your experience.
Full payment must be made before the experience begins.
We accept payments via bank transfer, credit card, or other methods detailed in your booking.
Customer Responsibilities:
Customers must arrange and pay for their own flights to Thailand.
Customers must ensure they have valid travel documents, visas, and travel insurance.
Cancellations & Refunds:
Cancellations made more than 30 days before your scheduled arrival date will receive a full refund, minus any applicable transaction or processing fees
Cancellations within 30 days of arrival may be eligible for a 50% refund, depending on how close to the date and what arrangements have already been made.
Whenever possible, we will also offer to reschedule your booking to a new date, subject to availability — we’re always happy to help you enjoy your stay at a later time if plans change.
We recommend customers purchase travel insurance.
Liability:
TheOtherLife.co.uk is not responsible for delays or cancellations related to flights, weather, or other circumstances beyond our control.
We provide services with reasonable care but cannot guarantee specific outcomes or experiences.
Intellectual Property:
All content on TheOtherLife.co.uk, including images, text, and videos, is owned by us and may not be used without permission.
Changes to Terms:
We reserve the right to update these terms at any time. Continued use of our website and services signifies acceptance of any changes.
Privacy Policy
At TheOtherLife.co.uk, your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Information We Collect:
Personal information such as name, email, phone number, and travel details provided when you contact us or make a booking.
Technical data including IP address and cookies to improve website experience.
How We Use Your Information:
To manage bookings, communicate with you, and deliver our services.
To improve our website and services.
To send marketing emails only if you have consented to receive them.
Data Protection:
We take reasonable security measures to protect your data from unauthorized access.
Cookies:
Our website uses cookies to enhance user experience.
You may disable cookies in your browser, but this may limit some website functionality.
Sharing Information:
We do not sell your personal data.
We may share your information with trusted partners (e.g., accommodation providers, tour operators) strictly to fulfill your booking.
Your Rights:
You may request access, correction, or deletion of your personal data by contacting us at TheOtherLifeThailand@hotmail.com.
Contact Us
If you have any questions about these Terms or Privacy Policy, please contact:
Email: TheOtherLifeThailand@hotmail.com
Website: https://theotherlife.co.uk